Is Dave from accounts still your company’s IT expert?

According to a 2019 IT Outage Impact study 96% of global IT decision makers surveyed had experienced at least one outage in the past three years and they considered 51% of outages and 53% of brownouts to be avoidable. Ultimately downtime is expensive, and it impacts more than revenue and productivity. Compliance failure, mitigation costs, damage to the brand and the company’s value are just an example of recognised effects. So, how do you avoid it?

With so many more day to day business processes relying on technology and computerised systems it is important to have access to 24/7 knowledgeable support to minimise downtime and reduce impact on productivity. Whilst in the past it may have been adequate for a self-taught techie to be your nominated in-house IT expert, their knowledge is unlikely to be as up to date as an IT professional, they will probably take longer to diagnose and correct the issue (if they do at all) and whilst they are redeployed who is doing their work? 

At SDC we offer our IT support on both an ad-hoc and contract basis. For a reasonable monthly subscription, your organisation will have access to SDC expertise via the telephone, email or in person, whichever suits you best. We’re confident that the reduction in downtime and removing the need for staff to be diverted to IT support tasks will quickly demonstrate an excellent return on investment. 

Whilst many outages are avoidable (we’ll come on to that in a moment), by having a regularly updated disaster recovery plan you will be prepared for IT issues and connectivity failure and will minimise the negative impact to your business. Make sure contact details are always up to date and that the plan is accessible to anyone that may have cause to implement it; we hear so often that plans are locked away in a manager’s drawer and no-one can get to them! 

Back to those avoidable outages. SDC’s Remote Monitoring and Management (RMM) services use software to track, monitor and remotely manage specified areas of your network/system. Any issues or breakdowns will be flagged to SDC so we can resolve them and through regular monitoring reports we proactively identify potential problems and fix them before they escalate and cause negative impact to productivity. In simple terms, we’ll be busy in the background looking after your IT systems so you can concentrate on doing what you do best without worrying about IT slowing things down.   

Dave from accounts is going to be better value for money to your organisation if he’s allowed to get on with his job rather than answering everyone’s IT queries. Get in touch with SDC today and enquire about the cost of our retained services or ad-hoc charges. We’re confident that you will be pleasantly surprised at how economical it can be to hand over your IT worries to the experts.